Transforming Organisations through Design Leadership.
Jeanette is a recognised design leader with over 20 years of experience driving large-scale digital transformation, embedding human-centred design practices, and improving operational efficiency across complex organisations. As Head of Design at BT Group (BT, EE, and Plusnet), she has been instrumental in shifting a traditional organisation toward a progressive user-centred approach, delivering improved user experiences, significant efficiency savings, and measurable business outcomes.
Jeanette’s expertise spans Service Design, User Research, Design Leadership, and Agile Delivery. She has a track record of building, coaching, and leading multidisciplinary teams, fostering collaboration, and embedding design practices that align with organisational goals. She is particularly adept at navigating complex environments, bringing clarity, and delivering solutions that meet both user and business needs.
Jeanette is a recognised voice in the design community, regularly contributing to design blogs, presenting at industry conferences, and participating in podcasts to share her expertise. Her approach combines strategic vision, practical leadership, and a commitment to delivering meaningful outcomes for users and organisations alike.